IT Support Engineer

About the role:

Working to Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud based digital transformation, WIFI, router and switch upgrades.

Key responsibilities:

• Implement, and maintain IT infrastructure, including servers, storage, networks, and cloud services.
• Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues.
• Ensure the availability, performance, and security of the IT infrastructure.
• Oversea/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP.
• Monitor and manage system performance, identifying and resolving issues proactively.
• Collaborate with other MSP IT teams to support business operations and projects.
• Develop and maintain infrastructure documentation, including diagrams and procedures.
• Implement and manage backup and disaster recovery solutions.
• Stay up to date with the latest industry trends and technologies, recommending improvements and innovations.
• Provide technical guidance and mentorship to junior team members.
• Active Directory, GPO, Azure administration, O365, VMware.