Change Manager - Automated claims

My client is seeking a Change Manager to join their team on a contract based in Southampton, UK. This role is pivotal in executing and adopting a new claims management system across multiple client functions, ensuring smooth transition and business readiness.

• Lead the development of the change management plan, incorporating communication, training and engagement, readiness for go-live, and post go-live support activities.
• Own the end-to-end change lifecycle, ensuring alignment with project timelines and key deliverables.
• Deliver a coordinated training schedule across business stakeholders, aligning resources with project milestones.
• Develop training needs analyses and matrices, and curate comprehensive training materials tailored for different stakeholders.
• Coordinate effective training and capture feedback to support the adoption of the new system.
• Collaborate with the claims transformation manager to address project risks/issues and develop solutions to remove blockers.
• Provide structured post-go-live support, including hypercare coordination and issues tracking.
• Develop and deliver a communication and engagement plan for the project, utilising appropriate channels within BAT.

• Experience delivering business-wide change management within technology and process-enabled transformation programmes.
• Strong capability in developing structured change management artefacts such as impact assessments, communication plans, training strategies, and readiness checklists.
• Expertise in project and programme management best practices.
• Proficiency in structuring and executing change management plans timely and effectively.
• Ability to react with agility to manage project impacts and prioritise key activities.
• Strong stakeholder management and technical leadership of change management across matrixed global teams.
• Excellent communication, verbal and written skills.
• Proactive and positive attitude, with effective problem-solving capabilities.
• Competency in Microsoft 365 tools, SharePoint, Teams, Power Apps, Workflow tools.
• Proven ability to lead and motivate others outside direct control, and to engage with varied stakeholders in a global organisation.

If you are a dynamic Change Manager with significant experience in transformation programmes and a proactive attitude, we would love to hear from you.