IT Support Analyst - Multi site

Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users.

• Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals.
• Installing and supporting operating systems and productivity software.
• Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Providing on-site IT support and assisting in resolving broader technical issues.
• Contributing to root cause analysis and long-term problem management.
• Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.

Site locations:

You will be based out of one site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required.

• Nottinghamshire (2 sites)
• Leicestershire (2 sites)
• West Midlands (1 site)
• Worcestershire (1 site)
• Some very occasioanl travel to Lincolnshire (1 site)

Fuel is covered and some of the travel time is paid for.

Your own transport and full driving licence is required for this role.

Education:

• Associate degree or high school diploma (required)
• Bachelor's degree (preferred)
• ITIL Foundations certification
• CompTIA A+ certification

Experience:

• Experience in IT support within a hands-on technical role

Technical Skills:

• Proficiency in Microsoft Windows OS and Office suites
• Experience with hardware such as PCs, laptops, mobile devices, and peripherals
• Basic knowledge of IT infrastructure including networks, servers, storage, and phone systems
• Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers
• Understanding of cybersecurity principles

Soft Skills:

• Strong troubleshooting and problem-solving abilities
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management
• Ability to work independently.

If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now.