Microsoft Teams Enterprise Voice Architect

We are seeking a Microsoft Teams Enterprise Voice Architect with extensive experience with large-scale voice transformation projects. The candidate should be capable of conducting client workshops, gathering requirements, creating comprehensive design documentation and supporting artefacts as well as operational handover and knowledge sharing. This position requires strong technical skills in Microsoft 365 workloads, consulting and communication abilities, and a thorough understanding of both on-premises and cloud-based infrastructure. For this position, there is a particular emphasis on Microsoft Teams, Enterprise Voice, and associated technologies, so skills in this area are a must.

Key Responsibilities

· Design and implement comprehensive Microsoft Teams Enterprise Voice solutions, including PSTN integration solutions such as AudioCodes Session Border Controllers and analogue gateways

· Develop and implement Microsoft 365 solutions based on best practices and guidelines from the Microsoft 365 Solution and Architecture Centre.

· Design enterprise architecture that aligns with networking, identity, security, and multi-national principles

· Understanding of key principles for networking, identity, security, and multi-national architectures

· Create detailed design documents that outline solution architecture and implementation plans.

· Utilize PowerShell scripting to automate administrative tasks and enhance the efficiency of M365 implementations.

· Maintain up-to-date knowledge of M365 technologies, industry trends, and best practices to ensure the delivery of cutting-edge solutions.

· Provide support in troubleshooting prominent technical issues related to M365 environments as required.

· Communicate effectively with clients, stakeholders, and team members to ensure the successful delivery of projects and fulfilment of client requirements.

· Provide thorough documentation for operation handover and knowledge sharing, ensuring smooth transitions and ongoing support

Required Skills and Experience

· Demonstrable experience with large, enterprise-scale voice transformation projects to Microsoft Teams Enterprise voice

· Demonstrable experience with Session Border Controllers and analogue gateways, preferably with a range of AudioCodes devices

· Experience with foundational solution guides, architecture illustrations, design principles, and templates

· Familiarity with other M365 workloads, including:

o Active Directory and Entra ID

o Exchange Online

o SharePoint Online and OneDrive for Business

· Extensive knowledge of on-premises infrastructure, including Active Directory, servers, networks, EUC, and applications.

· Proficiency in PowerShell scripting for automation and administrative tasks.

· Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.

· Strong troubleshooting skills and a methodical approach to problem-solving.

· Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Qualifications

· Bachelor's degree in computer science, Information Technology, or a related field.

· SC-clearance is a must

· Relevant certifications in Microsoft 365 and related technologies.

· At least 10 years of IT consulting experience, with 5 years in a similar role.

· Excellent communication and interpersonal skills.

· Strong problem-solving and analytical abilities.

· Familiarity with industry best practices and regulatory requirements related to M365 and cloud-based solutions.