ServiceNow Performance Analyst

Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation.

• Utilising ServiceNow for performance analysis and reporting
• Creating detailed reports to support performance improvement initiatives
• Liaising with internal stakeholders to gather requirements and provide insights
• Monitoring and analysing service performance metrics to identify areas for improvement
• Providing actionable recommendations to optimise IT service management processes
• Collaborating with IT teams to implement performance enhancements

• Experience in IT service management using ServiceNow
• Strong analytical skills and ability to create comprehensive reports
• Effective communication and stakeholder management abilities
• Understanding of performance metrics and improvement strategies
• Ability to work independently and as part of a team
• Sound problem-solving skills and attention to detail

• Opportunity to work with a leading retailer
• Engaging contract position with potential for professional growth
• Exposure to a dynamic and fast-paced work environment
• Collaborative team culture with supportive colleagues

If you are a skilled ServiceNow Performance Analyst looking for a new contract opportunity in the retail sector, we would love to hear from you. Apply now to join our client's innovative team.