Technical Support Analyst - Team Lead

Up to £45,000 + Hybrid Working + Excellent Benefits

Established for over 15 years and delivering consistent year-on-year growth of 30% across the past three years, our client has become a genuine success story within their sector.

If you're building your career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an opportunity to take the next step into an influential team leadership role within an ambitious IT services business.

This is not a role where you'll be stuck purely firefighting tickets. Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still be hands-on, but with real influence over how things are done.

Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one.

As a true leader in their field, youll benefit from working with genuinely cutting-edge technology designed to help you work smarter, not harder.

Key Responsibilities

• Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within ...]]>