Customer Service Advisor Administrator

Customer Service Advisor - 12 month FTC

Location: Warwick - Hybrid
Salary: 25,000

Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Success Administrator to join their growing team!

Day-to-day Responsibilities

• Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries
• Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions
• Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication

About you

• Previous customer service experience & basic IT competency
• Customer-focused, patient, and a confident communicator across phone and email
• Take pride in accuracy, managing workflows effectively and following processes with care
• Work well in a collaborative environment, ask questions when needed, and support others
• Values-driven, aligning with integrity, kindness, and quality, and comfortable using or learning tools like CRM system

Benefits

• Company performance based bonus
• 25 days + bank holidays + buy/sell 5 days a year
• Group life assurance and pension scheme
• Enhanced maternity/ paternity leave
• Private health and dental care
• Access to financial advisor
• Full home office set up

If you're looking to join a growing business and work on an impacting SaaS platform, apply now