Infrastructure Engineer (Manchester Area)

Job Role: Infrastructure Engineer

Salary: £45k-£50k

Location: Manchester with remote working flexibility

The Role

We are looking for an experienced Infrastructure Engineer to join us in designing, building, testing, managing deployments and supporting our services in production. Joining a dynamic team, you will have the opportunity to work on a variety of technologies, supporting a fast pace of change.

Person specification

• Highly motivated self-starter
• Strong team player
• Engage and share knowledge with the team working towards the same goal
• Good verbal/written communication
• Strong ownership/responsibility over workload
• Good organisational skills and keen attention to detail
• Strong focus on customer satisfaction/communication
• A proactive way of working
• Focus on continuous improvement
• A passion for mentoring more junior members of staff

The day-to-day responsibilities

The successful candidate will be involved in many aspects of infrastructure from design through delivery to operations, including but not limited to:

• Infrastructure strategy, planning, and road-mapping
• Critical infrastructure operational run and management
• Troubleshooting issues as a senior point of escalation
• Disaster Recovery planning and implementation
• Supporting our IT Services team with infrastructure related issues
• Writing documentation to outline infrastructure designs, decisions, and technical specifications to support the team
• Project delivery of infrastructure improvement initiatives and infrastructure elements of tech initiatives, both internally and within customers
• Solution designing to meet functional, operational, resilience and budgetary requirements
• Operational monitoring covering availability, performance, reliability, and security of existing infrastructure environments

Your skills and attributes

• Demonstratable experience in managing Networks, Windows & Linux servers, and Cloud environments (e.g., Azure, AWS etc.)
• Minimum 3 years’ experience working across Infrastructure Environments, ideally in a software development business
• Experience, or knowledge of Backup as a Service (BaaS) and Infrastructure as a Service (IaaS)
• Experience of SIEM, monitoring, logging, and reporting tools (e.g., Site 24x7 / N-Central)
• Familiarity with ISO:27001 and PCI DSS and experience in improving IT systems to adhere to security guidelines, acting proactively and reactively
• Experience with Active Directory / Azure Active Directory management and implementation
• Ability to write scripts to automate processes (e.g., PowerShell, Bash etc.)
• Experience working in a software development environment, with knowledge of CI/CD tools and processes, IIS, and application hosting environments
• Experience and good working knowledge of database management, including general maintenance, backup, and disaster management
• Knowledge of general networking (routing, firewall, VPN etc.)
• Knowledge of DNS protocols, configuration, and management
• Excellent troubleshooting and diagnostic skills including root cause analysis and postmortems

Benefits of working with us:

• We provide a generous holiday allowance of 28 days plus bank holidays. In addition, our employees can carry over 5 days and even sell days back if needed.
• We have a remote working first policy, but staff can always go into our Manchester offices when they want to collaborate or have a change of scene.
• Regular pay reviews, and bonus opportunities for hitting objectives.
• Generous Mat/Pat/Shared Parental leave and sick/personal days policies.
• All employees get a free gym membership when they start, and we offer a Cycle to Work scheme too.
• Regular socials, outings, fundraisers, and office activities.
• Access to training courses and a Pluralsight subscription, plus the option to request additional drawdown from central training budget.
• Employee Assistance Programme (EAP) available 24*7*365.
• £600 contribution towards any equipment to kit out your home office.
• 3% employer contributed pension (increase under review).
• Fees to professional membership bodies covered.
• Branded welcome pack.

Working hours: Usually as above, with a Monday to Friday working week. Occasionally you may have to work longer to meet a project deadline or on call during releases.