ITOC SUPPORT ENGINEER

ITOC SUPPORT ENGINEER

CITY OF LONDON

£36,000 +£1300 shift allowance

FREE TRAVEL LONDON ZONE 1-6

A leading global Fortune 300 telecommunications company is hiring an ITOC Support Engineer to join its team on a permanent basis. The company have a lovely modern office environment with great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!

The purpose as ITOC Support Engineer on a 24/7 shift at IT Operation Centre (ITOC), is to act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.

As an ITOC Support Engineer your responsibilities will include:

• Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and
• Carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third parties.
• Contribute in delivering new services and products from an operational perspective.
• Deal with customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone).
• Update trouble ticket systems and customer documentation with fault history.
• Contact and co-ordinate 3rd party suppliers, Mobile Operators, to help achieve trouble resolution.
• Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities.
• Visit customer premises with 3rd party vendors as and when required for troubleshooting, project, or maintenance contract work.
• Process tape changes, system administration and reporting.
• Attend customer meetings regarding issue, projects or maintenance contract work.
• Create ad-hoc reports concerning customer issues as and when required.
• Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) Work.
• Travel to customer offices throughout Europe for business purposes as and when required.
• Provide technical support, create design and proposals for customers.

The successful candidate will be an experienced ITOC Support Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, LAN/PAN, LPWAN, Azure, Cisco, Juniper Networks, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products.

As ITOC Support Engineer:

• Have previous experience working for a global company
• Experience with IoT/Mobile networking experience.
• Be certified in CCNP, CCNA and JNCIP.

A great opportunity for an experienced ITOC Support Engineer to join a growing and highly successful telecoms business.

Send your CV to apply today.

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.