Infrastructure Engineer

An experienced Infrastructure Engineer is required to support, maintain, and enhance the organisation's core technology platforms. The role focuses on delivering robust, secure, and scalable infrastructure services across a predominantly Microsoft and Azure-based environment. The successful candidate will contribute to service improvement, operational stability, and the ongoing alignment of IT services with business needs.

Key Responsibilities

Manage, maintain, and optimise on-premise and cloud infrastructure built primarily on Microsoft technologies and Azure services.

Ensure the availability, performance, security, and resilience of core IT systems, networks, and services.

Implement and maintain automation, monitoring, and configuration management capabilities across the estate.

Support the design and delivery of infrastructure changes, upgrades, and new capabilities following ITIL change and release processes.

Troubleshoot and resolve complex technical issues across server, storage, networking, and cloud platforms.

Contribute to incident, problem, and change management processes; produce and maintain technical documentation and runbooks.

Work closely with security, architecture, and application teams to ensure end-to-end service quality and compliance with organisational standards.

Assist in capacity planning, disaster recovery, and service continuity activities.

Evaluate and adopt new technologies that improve efficiency, scalability, or service reliability.

Essential Skills and Experience

Strong technical expertise across the Microsoft technology stack, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and SQL Server.

Hands-on experience with Microsoft Azure, covering IaaS, PaaS, identity, networking, monitoring, and cost management.

Sound understanding of ITIL practices, with practical experience in incident, problem, change, and configuration management.

Proven experience managing virtualised environments (eg, Hyper-V, VMware).

Strong knowledge of networking fundamentals including routing, switching, Firewalls, VPNs, and load balancers.

Experience with PowerShell and automation tools to streamline operational tasks.

Familiarity with security best practices across cloud and on-prem infrastructure.

Strong troubleshooting and analytical skills, with an ability to resolve issues under pressure.

Desirable Experience

Exposure to Infrastructure-as-Code (eg, ARM, Bicep, Terraform).

Experience implementing zero-trust architectures and identity-driven security models.

Knowledge of monitoring platforms such as Azure Monitor, Sentinel, or enterprise SIEM/SOAR tools.

Experience with backup, DR, and business continuity solutions.

Certification in Microsoft, Azure, or ITIL.

Personal Attributes

Clear communicator with the ability to translate technical issues into business-relevant language.

Strong sense of ownership and accountability.

Collaborative and proactive, comfortable working across multidisciplinary teams.

Structured and methodical approach to problem solving and service improvement.