Unified Comms & Audio Visual Engineer -London - contract £300-350 per day (PAYE), hybrid

Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments.

The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support.

This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team.

The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH

Key Responsibilities

Unified Communications Engineering

• Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security.
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution.
• Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework.
• Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows.
• Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability.
• Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments.
• Monitor UC system performance and proactively address issues.
• Support and integrate Contact Center technologies (eg Webex Contact Center).
• Collaborate with network, security, and cyber teams to ensure secure and resilient UC services.

Audio Visual & Meeting Support

• Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents.
• Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms.
• Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios.
• Provide hands-on support for executive meetings, global town halls, departmental events, and internal events.
• Support event planning staff with AV setup, live support, and post-event teardown.
• Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools.
• Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment.
• Maintain accurate records for incidents, requests, and resolutions via the service desk.

Operational & Documentation Responsibilities

• Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation.
• Operate within an Agile delivery environment, supporting continuous improvement.
• Participate in on-call rotas and provide out-of-hours or weekend support where required.
• Assist with special projects and technology initiatives as directed by IT management.
• Maintain compliance with company policies, vendor standards, and software licensing requirements.
• Continuously develop knowledge of UC, AV, desktop, networking, and collaboration technologies.

Key Skills & Experience

Technical Skills

• Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades.
• Strong experience with Microsoft Teams (configuration, troubleshooting, and integration).
• Experience with WebEx Dedicated Instance and UC platform integration.
• Knowledge of voice recording systems (eg Redbox) and regulatory requirements
• Knowledge of SIP, CUBEs, VoIP, and UC networking concepts.
• Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems.
• Solid understanding of network protocols and basic desktop troubleshooting.

Professional & Personal Skills

• Strong problem-solving skills with excellent attention to detail.
• Confident communicator, able to work effectively with end users, executives, and technical teams.
• Customer-focused with a friendly, professional approach.
• Ability to multitask and prioritise in a fast-paced environment.
• High sense of ownership, collaboration, and accountability.
• Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required).

Qualifications & Background

• Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies.
• Industry certifications are desirable:
• CCNP Collaboration
• Microsoft Teams Certified
• AV or UC vendor certifications
• Working knowledge of Windows 11, Microsoft Office, and Outlook.