Help Desk Manager
IT Helpdesk Manager – Lead a High-Performing IT Support Team Location: Staffordshire (Office-based with occasional travel)Type: Full-time Salary: £45,000 - £55,000 + Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level.Why Join Us?
- Be part of a One Team culture with minimal hierarchy and maximum support.
- Work in state-of-the-art offices with a friendly, forward-thinking team.
- Access to ongoing training, tech roundtables, and exciting projects.
- Enjoy a great work-life balance and a comprehensive benefits package, including:
- Birthday gift vouchers
- Healthcare, dental & eyecare
- Life assurance & pension
- Retail discounts & travel schemes
- Share incentive plan
- Inspire, mentor, and lead a collaborative IT support team.
- Conduct regular performance reviews and craft personalised development plans.
- Organise impactful training sessions to sharpen both tech and soft skills.
- Deliver insightful reports on helpdesk performance and initiatives.
- Champion ITIL best practices across the helpdesk.
- Monitor KPIs and drive continuous service improvements.
- Ensure compliance and foster a culture of process excellence.
- Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure).
- Troubleshoot complex issues and lead the integration of new technologies.
- Be the voice of outstanding customer service.
- Build strong stakeholder relationships and use feedback to enhance service delivery.
- Proven experience managing an IT helpdesk or support team.
- Strong grasp of ITIL principles (certification a big plus).
- Deep technical knowledge of Microsoft technologies.
- Exceptional leadership, communication, and problem-solving skills.
- Cool under pressure and a master of juggling priorities.
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- Company
- McCarthy Recruitment Ltd
- Location
- Stafford, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum
- Posted
- Company
- McCarthy Recruitment Ltd
- Location
- Stafford, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum
- Posted