Information Technology Service Delivery Manager

Service Delivery Manager

An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow .

This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform.

Key Responsibilities:

• Take ownership of platform performance and service reliability.
• Manage the full service lifecycle, ensuring stability, security, and efficiency.
• Oversee infrastructure components including VM, containers, networking, and patching.
• Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements.
• Drive continuous improvement through robust stakeholder and supplier engagement.
• Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery.

Requirements:

• Proven experience in service delivery and platform ownership within complex IT environments.
• Strong working knowledge of ITIL v4, particularly in relationship, supplier, and service management.
• Familiarity with infrastructure technologies including VMs, containers, networking, and patch management.
• Confident in managing 3rd party providers and conducting regular service reviews.
• Excellent stakeholder management and communication skills.
• This is an excellent opportunity to join a respected investment business in a critical, high-impact role ensuring operational excellence and platform stability.