Technical Major Incident Manager

Job Title: Technical Major Incident Manager (Contract)
Location: London, UK (Hybrid - 3 days onsite)
Duration: 6-month rolling contract (up to 18 months)
Engagement: Circa £500 p/d PAYE

We are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. This is a critical role focused on driving service restoration, managing senior stakeholders, and ensuring operational resilience across a global organisation.

Key Responsibilities:

• Lead and command major technology incidents across infrastructure, applications, cloud, networks, and third parties
• Establish clear incident governance including roles, bridge calls, and communication structures
• Coordinate technical teams and vendors to drive rapid service restoration and remove blockers
• Provide clear, Real Time updates and executive-level communications during incidents
• Assess business impact, operational risk, and potential security exposure; escalate where required
• Maintain accurate documentation of timelines, decisions, risks, and actions
• Manage senior stakeholders across technology and business functions
• Support Problem and Change Management processes, including post-incident reviews
• Ensure seamless handover of incidents across global teams (follow-the-Sun model)

Skills & Experience Required:

• Proven experience leading major incidents in large-scale, 24/7 environments
• Strong understanding of modern infrastructure (cloud, distributed systems, networks, databases)
• Solid knowledge of ITIL practices (Incident, Problem, Change Management)
• Ability to operate under pressure with excellent decision-making and problem-solving skills
• Strong communication skills with the ability to translate technical issues into business impact
• Experience engaging and influencing senior stakeholders
• Awareness of cybersecurity principles and risk assessment

This role offers the opportunity to operate at the heart of a mission-critical function, ensuring stability and resilience across a global technology landscape.

If interested, please apply via the link or email your CV to (see below)

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.