IT Apprentice
Working alongside our IT Manager, you'll gain valuable hands-on experience supporting colleagues across the business, troubleshooting everyday technical issues and developing your knowledge of IT systems, networks and cybersecurity.
Role
As our IT Apprentice, you'll play an important role in supporting the smooth running of our IT services. With guidance, training and support, your responsibilities will include:
- IT Helpdesk Support: Responding to IT enquiries, logging support requests and helping colleagues resolve everyday technical issues
- Hardware & Devices: Setting up and configuring laptops, PCs and mobile devices, alongside troubleshooting hardware and software problems
- User Accounts & Access: Supporting new starters and leavers with IT access, account setup and password resets
- Microsoft Technologies: Gaining practical experience with Microsoft 365, Active Directory, Intune and other business systems
- IT Equipment Management: Helping maintain accurate equipment records, tracking devices and supporting upgrades and replacements
- Systems & Suppliers: Working with external IT providers to help resolve technical issues
- Learning & Development: Building your understanding of networking, cloud technologies, IT infrastructure and cybersecurity
As your skills and confidence develop, you'll have the opportunity to take on more technical responsibilities and expand your experience across different areas of IT.
Training
- Expected duration: 17 months
- Apprenticeship level: Level 3
- Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday. Shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd November 2026
- Start Date
- Monday, 9th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)