IT Service Delivery Analyst

Job Summary

ain Duties and Responsibilities:

User Support & Service Delivery

• Act as the first point of contact for all IT-related queries (excluding ERP), using the local web-based ticketing system (Spiceworks).
• Provide daily responsive user support, ensuring issues are resolved in line with Group and Local processes.
• Install, repair, and support all on-site computer systems by diagnosing hardware/software issues, replacing components, and performing upgrades.
• Provide end-user training, support, and guidance where required.
• Manage New Starter and Leaver processes, including inductions, account setup, and deactivation.
• Develop and maintain IT how-to guides, SOPs, and policies.

Account, Access & Security Management

• Perform User Account Administration, including Active Directory, email accounts, add/remove requests, and access changes.
• Improve compliance with security, patching, and monitoring tools.

Infrastructure & Systems Management

• Install, maintain, and support network infrastructure including Cisco networking and Ubiquiti Wi-Fi.
• Manage all local infrastructure including VMware vSphere, servers, and on-site systems.
• Oversee telephone systems and mobile devices (iOS/Jamf Pro/BT Radar).
• Perform server health and performance monitoring, identifying and mitigating issues proactively.
• Maintain and support the Visitor Management System in Reception.

Reporting:

• Managing KPI's/dashboards for the IT dept.
• Creating/Publishing PowerBi dashboards to support all departments.

Asset & Supplier Management

· Maintain the Mecalac IT Asset Management System, ensuring accurate and up-to-date records.

· Source and liaise with IT Suppliers, acting as the main point of contact

Project Support & Delivery

• Support, participate in, and where required manage IT projects in line with business objectives.

· Ensure the Head of IT and relevant stakeholders are kept informed of progress, risks, issues, and dependencies

Audit & Compliance

• Assist in preparing materials for audits.
• Ensure all audit-related checks and documentation are completed to required standards.

ERP-Related Duties

• Generate EC/Newness/Noise certificates for manufactured equipment.
• Create VIN labels in multiple languages.
• Support business stock take activities (inputting, auditing, system assistance).

· Retrieve BoM lists for both legacy and new machines.

Research & Development

• Research current and emerging IT resources, services, and technologies to support continuous improvement.

Job Type: Full-time

Pay: From £26,000.00 per year

Application question(s):

• onsite role

Work authorisation:

• United Kingdom (required)

Location:

• Coventry CV6 6PB (preferred)

Work Location: In person