IT Support Officer

My exclusive client is now seeking a Junior IT Support Officer to provide first-line support and help manage our growing IT environment.

This is an exciting opportunity for someone at the beginning of their IT career and looking to diversify their skill set. The Junior IT Support Officer will support the IT Manager in maintaining, monitoring, and improving the IT infrastructure and services. You will act as the first point of contact for staff IT issues, assist in day-to-day IT operations, and help deliver technical support across hardware, software, and cloud-based systems.

Key Responsibilities

User Support & Incident Handling

• Provide first-line support to staff via email, phone, and in person.
• Troubleshoot and resolve common issues related to hardware, software, printing, and networking.
• Escalate more complex issues to the IT Manager when necessary.
• Support onboarding and offboarding processes, including account creation and laptop setup.

Hardware & Device Management

• Prepare, configure, and maintain laptops, tablets, monitors, printers, and other peripherals.
• Assist with asset tracking, procurement, and device lifecycle management.
• Support AV equipment and video conferencing tools used for events and meetings.

Software & Cloud Services

• Assist with the administration and support of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Intune, Entra, etc.).
• Help maintain and troubleshoot Dynamics 365 and Power Automate workflows under guidance.
• Install and update software applications securely and efficiently.

Cybersecurity & Compliance

• Help monitor and enforce endpoint security using Panda Adaptive Defence 360 and Action 1
• Assist with patch management and threat detection alerts.
• Support compliance processes such as Cyber Essentials Plus under direction.

Documentation & Process Improvement

• Maintain internal IT documentation for common issues, assets, and configurations.
• Identify opportunities to improve user guides, onboarding documentation, and self-help resources.

Other

• Provide support during conferences and events, including setup and troubleshooting of technical equipment.
• Support content or data loading tasks related to web platforms or internal systems as required.

Appropriate candidates will be:

• Keen to learn and develop new skills.
• Passion for IT and problem-solving.
• Familiarity with Windows 10/11 and Microsoft 365.
• Strong communication and interpersonal skills.
• Ability to prioritise, follow instructions, and work methodically.

Desirable

• Basic understanding of cloud computing, networking, or security principles.
• Experience using Microsoft Intune, Entra, or Power Platform (Power Automate, Power BI).
• Knowledge of Dynamics 365, SharePoint, or basic HTML/WordPress.
• IT qualification (CompTIA A+ or similar) or working towards one.