Digital Business Director

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is recognised and rewarded. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign and Media Week's reigning Independent Media Agency of the Year.

We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions, with industry-leading work recognised by double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites and a 2025 Effie for our work with Alzheimer’s Society.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – We offer generous holiday entitlement that increases with long service, plus Christmas closure and a birthday day off. Alongside this, we offer flexible benefits including a holiday buy scheme, flexi-hours, a work abroad scheme, cultural bank holiday swaps, and Friday Summer hours.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.
• Supporting Families – Enhanced parental leave pay, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

We are looking for an ambitious and commercially minded Digital Business Director to lead cross-channel strategy and drive growth across our key client accounts. In this role, you will bridge the gap between high-level client ambition and best-in-class execution, translating business goals into transformative digital strategies that span Search, Social, Programmatic, and Video. Partnering directly with Client Managing Directors and Heads of Channel, you will set the benchmark for operational excellence, commercial rigor, and sustainable margin management.

HOW YOU WILL MAKE AN IMPACT

Cross Channel Leadership

• Leads Medialab’s tactical channel vision on key clients, setting the standard for excellence and ensuring each discipline contributes meaningfully to client growth and commercial performance.
• Translates client and business ambition into transformative channel strategies, connecting innovation, experimentation and commercial acumen to deliver measurable business outcomes.
• Guides and challenges Digital Directors and Managers to ensure strategic cohesion, quality, and consistency of channel outputs across all clients with their team.
• Owns senior strategic client relationships and provides client-side insights to shape broader agency vision, helping build the 'Medialab way' for digital channels.

People Management

• Owns leadership and delivery management across the channel teams, ensuring high standards of best practice, delivery, productivity, and accountability are consistently met.
• Partner with Client Managing Directors, Business Directors and Heads of Channel to align channel objectives with commercial growth, resource planning, and capability development.
• Acts as the ultimate escalation point for channel strategy or delivery, ensuring consistency, confidence, and calm leadership through challenges.
• Hold the Channel leads to account for developing and training team members and is an escalation point for blockers and problems in cross channel planning and delivery on key clients.

Cross Channel Planning & Integration

• Accountable for best-in-class planning and delivery across channels for key clients ensuring outputs are strategically robust, creative, and commercially sound.
• Ensures commercial rigour in delivery, forecasting accuracy, process efficiency, and sustainable margin management.
• Deploys and curates best practice on key clients , building frameworks, client playbooks, and case studies that define Medialab’s channel excellence.
• Working with the team, ensures that the right testing priorities make their way onto client schedules.

Data Driven Success

• Translates data into channel-specific insight, connecting measurement outputs to actionable recommendations.
• Elevates measurement sophistication, embedding incrementality testing through the team, attribution, and channel-relevant effectiveness frameworks.
• Drives best-in-class cross-channel planning, holding accountability for quality, integration, and strategic coherence across all channel outputs.

WHAT YOU BRING TO THE TEAM

Must Have Skills

• Comprehensive knowledge across digital channels (Search, Social, Programmatic, Video) with a proven track record of synthesizing them into cohesive, multi-channel growth strategies.
• Deep understanding of modern measurement frameworks, including incrementality testing, attribution modelling, and translating performance data into actionable business recommendations.
• Proven ability to lead and mentor Digital Directors/Managers, drive operational accountability, and act as the ultimate escalation point during delivery challenges.
• Exceptional communication skills, confident, articulate and credible with senior stakeholders with natural ability to influence and inspire.
• A role model for Medialab's values, commercially sharp, strategically rigorous and always acting with integrity and care for the people and clients you lead.

At Medialab we are committed to fostering a culture that celebrates creative thinking, different perspectives and the many different cultures that exist. We welcome applicants from diverse backgrounds and identities. All qualified applicants will receive fair consideration, regardless of age, disability, race, ethnicity, gender, sexual orientation, gender identity, religion, belief, marital status, social mobility or any other protected characteristic.

If you require any reasonable adjustments to make our recruitment process more accessible for you, please reach out to our Head of Talent Acquisition and Inclusion at Kianna.Briggs@medialabgroup.co.uk. Requesting a reasonable adjustment will not affect your application.