IT Support Administrator (Full time, Permanent)

Job description

Job responsibilities

An exciting opportunity has arisen for an IT Support Administrator to join our Corporate IT team on a full time, permanent basis. If you are self motivated, someone with an interest in IT and who thrives working within a team environment, we would like to hear from you.

About the role

We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk, ensuring Employee and Customer enquiries are logged and routed appropriately.

Working closely with the Technical Support Team the post holder will be responsible for ensuring all internal departmental administration and coordination tasks are completed to a high standard ensuring accuracy at all times. Day-to-day, you will be expected to:

• Answer customer enquiries by phone, email, web and live chat
• Ensure service users are updated on their technical support calls or queries.
• Complete IT inductions with new members of staff.
• Ensure the IT Service Desk management system is kept up to date and accurate by adding, changing or removing information as appropriate.
• Assist in the production of internal reports generated by the IT Service Desk management system.
• Support the administration of project documentation as required.
• Ensure all IT documentation including Policies and Standard Technical Operating Procedures are up to date.
• Assist with the production of data reports to internal and external parties.
• Escalate and liaise with third party suppliers ensuring the customer is kept up to date at all times.
• Hardware Procurement and build.
• Completion of New Starter Bundles ensuring new users are able to begin their employment with HealthHero seamlessly.

What You Will Bring

As someone with exceptional organisational skills and an ability to prioritise workloads in a fast paced, changing environment, you will need to be able to demonstrate:

• Previous experience in customer support.
• Strong IT and Microsoft Office skills.
• A solution focused, proactive and intuitive approach.
• Exceptional communication and people skills.
• An ability to learn quickly
• Technical proficiency
• An ability to prioritise workloads

Nice to Have

• Experience in both face to face and remote support of customers.

About HealthHero

HealthHero is a digital-first,end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance peoples whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.

Why Us?

• A chance to shape content for one of Europes most ambitious digital health companies
• Work that matters making healthcare simpler, more accessible and more human
• Supportive, down-to-earth team with a strong mission and values

What we offer

• 25 days holiday plus bank holidays and your birthday off
• Access to HealthHeros digital healthcare services (GP, mental health and more)
• Life cover, cycle to work and electric car schemes
• Pension scheme and salary exchange

Salary: £24,000 per annumOffice based: Chippenham, Wiltshire

Apply

Please submit your application and cover letter byFriday 27th June (17:00)

Should you wish to discuss the role in greater detail please contactUC-Recruitment@healthhero.com

We reserve the right to close this job in the event we receive a sufficient number of applications.

Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Person Specification

Experience

• As someone with exceptional organisational skills and an ability to prioritise workloads in a fast paced, changing environment, you will need to be able to demonstrate:
• Previous experience in customer support.
• Strong IT and Microsoft Office skills.
• A solution focused, proactive and intuitive approach.
• Exceptional communication and people skills.
• An ability to learn quickly
• Technical proficiency
• An ability to prioritise workloads

• Nice to Have
• Experience in both face to face and remote support of customers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medvivo

Address

Fox Talbot House

Greenways Business Park

Chippenham

SN15 1BN

Employer's website

https://www.healthhero.com/