Operations Manager and Digital Transformation Lead

Job description

Job responsibilities

• To take responsibility for day to day operational management of the practice
• IT Lead
• To foster a positive working environment
• Line manager for reception manager
• To ensure good communication between everyone working at Medwyn.
• Day to day management and problem solving, ensuring the smooth running of the surgery
• Project managing new developments within the practice
• Line manager for reception manager
• Line manager for operations assistant
• Staff training
• Accurx
• Deputise for PM
• Manage staff annual leave
• Smartcard issues
• NHS Mail
• Access control software and programming
• Labeltrace troubleshooting and installations
• Microsoft Teams issues
• AccuRx bulk messaging
• Maintenance of practice laptops and i-Pad
• Liaising with IT support regarding tickets raised by users and logging issues via their SCW portal
• Accurx form control and announcements
• Procurement of equipment
• Accessing the remote Gateway for third party applications stored on the server
• TPP issues between organisations
• DART software
• Installation and training of ad-hoc items of equipment
• Liaising with lab regarding ICE issues and setting up new users

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Safeguarding

The post-holder must show commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be expected to follow safeguarding policies, complete appropriate safeguarding training and undergo an enhanced DBS check.

Health & Safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety Policies, Staff handbook and the Practices Infection Control policies and other relevant procedures. This will include (but will not be limited to):

Ensuring job holders in the team adhere to their individual responsibilities for infection control and Health & Safety, using a system of observation, hazard identification, reporting to relevant management.

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business and flagging them to other appropriate staff as required.

Making effective use of training and other available resources to update knowledge and skills, and initiate and manage the training of others

Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed

Actively identifying, reporting and correction of health and safety hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers.

Routine management of own team / team areas, and maintenance of work space standards

Fire safety officer

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Undertake / participate in the annual appraisals of staff in the team including their Personal Development Plans.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Oversee the waiting / public areas of the ground floor to ensure they are fit for purpose and of a high standard, flagging any areas of concern to appropriate staff.
• Undertake appropriate quality audits and monitoring of effectiveness of work processes.
• Contribute to ongoing improvement in customer satisfaction and standards of delivery
• To identify, flag and assist with process improvement projects such as reviewing areas for improvement, or efficiency identification
• To begin investigations into errors regarding prescription issues, taking appropriate action where possible for remedial measures and identifying training issues.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members and the public
• Communicate effectively with patients and carers and other service users
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply Practice policies, standards and guidance
• Preparation with CQC, CCG, PCN new processes
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audits where appropriate

Person Specification

Benefits

• Company pension
• Free flu jabs
• On site parking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medwyn Surgery

Address

Reigate Road

Dorking

Surrey

RH4 1SD

Employer's website

https://www.medwynsurgery.nhs.uk/