Customer Success Manager

Customer Success Manager

Location: remote (only within the UK)

Salary: up to £85,000

About the role

As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth.

You'll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success.

This is a hands-on, high-impact role for someone who enjoys responsibility, complexity and close customer collaboration.

What you'll be doing

• Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
• Leading end-to-end onboarding and platform implementation, from discovery to go-live
• Delivering scoped DTS workstreams, translating customer goals into clear, decision-ready outcomes
• Running customer workshops and executive reviews, aligning our outcomes to business priorities
• Managing delivery governance, timelines, risks and stakeholder communication
• Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
• Identifying and shaping growth opportunities in collaboration with Sales
• Continuously improving delivery playbooks, processes and customer enablement materials

What we're looking for

• Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
• Strong project and delivery management skills across complex, multi-workstream implementations
• Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
• Technical literacy to support integrations, data workflows and platform adoption
• Excellent communication, stakeholder management and commercial judgement
• A startup mindset: ownership-driven, proactive and comfortable with ambiguity

Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.