People & Culture Administrator
Mellcrest is a leading supplier of high-quality products to the hospitality industry. Our extensive range includes everything from pillows and bathrobes to toiletries and tissues, ensuring that our customers can provide an exceptional experience for their guests. With a reputation for excellence and a commitment to customer satisfaction, Mellcrest is the preferred partner for many hotels and establishments in the UK.
Mellcrest is a one stop shop for thousands of businesses, and we strive to be the “Home of Hospitality Supplies.”
We are looking for a People & Culture Administrator who will support the People & Culture Team with all aspects of The People function which include, assisting with recruitment, coordinating the onboarding and offboarding process, maintaining colleague records and acting as the first point of contact for colleague’s queries. Other responsibilities will be broad administrative duties associated with Health & Safety, office management and facilities. This is a demanding and varied role. To excel, you will need a high level of organisation skills, be proactive and a confident communicator and have a strong sense of self direction.
By joining Mellcrest, you’ll be given a fantastic opportunity to work in a growing, fast paced, family run company.
HR Responsibilities include:
- Managing SAGE HR software
- Assisting with recruitment: liaising with candidates and scheduling interviews
- Coordinating the onboarding and offboarding process.
- Supporting colleague training
- Updating policies
- Maintaining employee records and ensuring confidentiality and GDPR compliance
- Assisting with HR tracking & reporting: absence, sickness, time & attendance
- Circulating, filing and preparing documentation
- Assisting with the organisation of company events, meetings, and staff briefings
- Building strong relationships across departments to ensure smooth operations
- Providing confident and efficient support to the People & Culture Director
Office Administrative Responsibilities include:
- Supporting the team with ISO 9001/14001 documentation and process requirement
- Co-ordinating with the Warehouse Administrator to manage the utilities for all sites; organising maintenance, renewals, quotes, remedials
- Coordinating & maintaining H&S documentation, compliance checks, risk assessments, and accident logs
- Managing office supplies, equipment, and stationery, including procurement and stock control
- Liaising with IT support providers to resolve issues and manage user access
- Minute Taking at various company meetings
- Supporting senior leaders with administrative tasks
Skills, Experience & Attributes
Essential
- Highly organised
- Excellent communicator and interpersonal skills
- Attention to detail & accuracy
- Able to prioritise to meet deadlines
- Can work well under pressure and multitask
- Ability to handle confidential information with discretion
- Strong problem-solving skills and a proactive approach
- Positive and friendly disposition
- Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel) and alternative software packages.
Desirable
- Experience in an SME environment
- Knowledge of HR administration
- Familiarity with ISO 9001/14001 processes
- Basic finance or bookkeeping experience
- Experience supporting senior leadership
Key Behaviours
- Professionalism – represents the business with confidence and clarity
- Reliability – ensures tasks are completed accurately and on time
- Initiative – anticipates needs and solves problems before they escalate
- Communication – clear, calm, and effective with all stakeholders
- Organisation – keeps systems, processes, and people aligned
- Adaptability – thrives in a fast-paced SME environment
Job Specifics & Benefits:
- Monday to Friday 09:00am to 17:00pm (No weekends or Bank Holidays)
- Office based in Frogmore, St Albans
- Onsite car parking
- 25 % Colleague discount and a bi-monthly free pack of toilet paper
- 33 days annual leave (including bank holidays)
- Breaks paid for (45 mins lunch / 10 mins morning / 10 mins afternoon)
- Contributory pension scheme
- Regular work socials.
- After a successful probation Income Protection Insurance
- After a successful probation, three paid in full company sick days
- Annual Leave and paid sick days increase with length of service