IT Operations Lead

Job description

Job responsibilities

IT Operations Lead Hours of work: 37.5 hours per week Salary: £39,357 - £43,791 per annum Location: Hybrid - Waterside House, Sunderland, SR5 2TZ Are you looking for a job... or an opportunity where you can make a difference? Join us and make Mental Health Matter! About the role We have an exciting opportunity for an IT Operations Lead to join our growing Transformation Team at Mental Health Matters. Our Transformation Team plays a vital role in ensuring our people have the technology, systems and digital tools they need to deliver life-changing mental health services across the UK. As technology continues to evolve, we're committed to embracing innovation, improving the digital experience for colleagues and supporting the organisation to work smarter, more efficiently and more securely. As IT Lead, you will provide both technical leadership and operational management for MHM's IT systems, infrastructure and digital services. Working closely with our Managed Service Provider (MSP), Senior Data Analyst and colleagues across the organisation, you'll ensure our technology is reliable, secure and fit for the future. You'll oversee the day-to-day performance of our IT environment, manage supplier relationships and contracts, support digital transformation projects and help shape the future of technology across MHM. The role also plays an important part in maintaining cyber security, supporting data protection compliance and enabling the safe and ethical adoption of emerging technologies, including Artificial Intelligence (AI). This is an exciting opportunity for someone who enjoys balancing operational IT management with strategic thinking, continuous improvement and innovation. About you To be successful in this role, you will:

Have experience managing IT operations, infrastructure and digital systems within a complex organisation.

Have experience working with Managed Service Providers and managing supplier performance against agreed service levels.

Be confident overseeing IT projects and contributing to digital transformation and continuous improvement initiatives.

Have a strong understanding of IT infrastructure, systems administration and service delivery.

Possess a good working knowledge of UK GDPR, data protection legislation and cyber security best practice.

Be experienced in supporting end users and delivering an excellent customer-focused IT service.

Be an excellent communicator, able to explain technical concepts clearly to non-technical colleagues.

Have strong organisational and problem-solving skills, with the ability to prioritise competing demands in a fast-paced environment.

Be collaborative, approachable and committed to building positive working relationships across teams.

Be passionate about innovation, continuous improvement and using technology to make a positive difference.

It would also be beneficial if you have experience working within the charity, health or social care sector, supporting cloud-based infrastructure, managing IT procurement and contracts, acting as or supporting a Data Protection Officer, or implementing emerging technologies such as AI. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

Competitive salary, with an annual pay review process.

25 days annual leave, increasing with length of service, plus bank holidays.

Enhanced Occupational Sick Pay.

Access to our workplace pension scheme.

Family friendly and flexible working arrangements to support a healthy work-life balance.

Access to our Wellbeing Offer, including an Employee Assistance Programme, Virtual GP service and wellbeing resources.

Life Assurance and Free Will writing service.

Blue Light Card and Charity Workers discounts.

Access to Tickets for Good.

Employee recognition and celebration schemes.

A tailored induction programme and ongoing learning and development opportunities.

Bespoke personal development and career pathways to support your career progression.

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sonia McGough - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

• Please see attached job description for more detail.

Experience

• To be successful in this role, you will:
• Have experience managing IT operations, infrastructure and digital systems within a complex organisation.
• Have experience working with Managed Service Providers and managing supplier performance against agreed service levels.
• Be confident overseeing IT projects and contributing to digital transformation and continuous improvement initiatives.
• Have a strong understanding of IT infrastructure, systems administration and service delivery.
• Possess a good working knowledge of UK GDPR, data protection legislation and cyber security best practice.
• Be experienced in supporting end users and delivering an excellent customer-focused IT service.
• Be an excellent communicator, able to explain technical concepts clearly to non-technical colleagues.
• Have strong organisational and problem-solving skills, with the ability to prioritise competing demands in a fast-paced environment.
• Be collaborative, approachable and committed to building positive working relationships across teams.
• Be passionate about innovation, continuous improvement and using technology to make a positive difference.
• It would also be beneficial if you have experience working within the charity, health or social care sector, supporting cloud-based infrastructure, managing IT procurement and contracts, acting as or supporting a Data Protection Officer, or implementing emerging technologies such as AI.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Waterside House, Sunderland Enterprise Park, St Catherine's Ct, Sunderland SR5 2TZ

Sunderland

SR5 2TZ

United Kingdom

Employer's website

https://www.mhm.org.uk/