Systems Administrator

Job description

Job responsibilities

Location - Hybrid/Remote - base location to be agreed with successful candidate. Behind every great service are great systems - help us build both. About the Role Reporting to the Head of Digital and Data, the Systems Administrator plays a pivotal role in managing and developing MHM's core business systems. This is a technical systems role rather than a traditional administrative position, requiring experience of system administration, configuration, troubleshooting, upgrades and continuous improvement across business applications. Ensuring that MHM's systems are reliable, secure, and designed to deliver the best possible experience for colleagues across the organisation. Working closely with teams including People, Payroll, Finance, and Data, you will help ensure that our systems and processes support informed decision-making, operational efficiency, and high-quality service delivery. Acting as the organisation's systems expert, you will take ownership of the day-to-day administration, maintenance, and continuous improvement of business-critical applications. You will work collaboratively with stakeholders to understand their needs, translate business requirements into practical technical solutions, and identify opportunities to streamline processes and enhance user experience. This is a varied role that combines systems administration with project delivery, problem-solving, and relationship building. You will support the implementation of new systems and integrations, manage upgrades and enhancements, and provide expert guidance to colleagues at all levels. As part of MHM's wider digital transformation journey, you will play an important role in driving innovation and helping the organisation maximise the value of its technology and data. Alongside maintaining the integrity, security, and performance of our systems, you will work closely with the Data team to support reporting and analytics capabilities, ensuring that accurate and meaningful information is available to enable evidence-based decisions. Through a proactive and customer-focused approach, you will champion continuous improvement, helping to create systems that are intuitive, efficient, and responsive to the changing needs of the organisation. About You We're looking for an experienced systems professional with a proactive and solutions-focused approach. You'll have proven experience managing and developing business systems, alongside strong analytical and problem-solving skills. Comfortable working with both technical and non-technical colleagues, you'll be able to translate business requirements into effective solutions and communicate complex information clearly. You will be highly organised, able to manage competing priorities, and committed to delivering excellent service and continuously improving the systems and processes that support the organisation. Experience of HR and Finance systems is essential, while knowledge of iTrent, Microsoft Dynamics and Patient Management Systems would also be advantageous. Above all, we're looking for someone who shares our commitment to delivering excellent experiences for colleagues and supporting the wider mission of MHM. You'll be collaborative, approachable and curious, with a genuine desire to make things better. You'll take ownership, build strong relationships across teams, and bring a mindset of continuous improvement, helping us ensure our systems and data enable the organisation to deliver the highest quality support to those who need it most. To be successful in this role, you should be able to demonstrate experience of:

Administering and maintaining business-critical systems or enterprise applications.

Configuring systems, managing users, permissions and workflows.

Supporting system upgrades, implementations and integrations.

Working with HR, Finance or Payroll systems.

Gathering business requirements and translating them into technical solutions.

Supporting reporting and data quality.

Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values led environment where talented individuals can thrive and make a meaningful difference. This is an exciting opportunity to join MHM at a key point in our journey. Joining MHM means becoming part of a compassionate and ambitious organisation committed to improving mental health and breaking down barriers for individuals and communities across the UK. What we offer you

Competitive salaries, with an annual pay review process

From 25 days Annual leave, increasing with length of service, plus bank holidays

Enhanced Occupational Sick pay

Access to our workplace pension scheme

Family friendly and flexible working arrangements to support a good work life balance

Access to our Wellbeing Offer, including EAP, Virtual GP service and wellbeing resources

Life Assurance and Free Will writing service

Blue Light Card and Charity Workers discounts

Access to Tickets for Good

Before applying, please ensure you review the Job Description and Person Specification carefully. Due to the technical nature of this role, applicants should be able to demonstrate relevant systems administration experience within their application. How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sonia mcGough - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

• To be successful in this role, you should be able to demonstrate experience of:
• Administering and maintaining business-critical systems or enterprise applications.
• Configuring systems, managing users, permissions and workflows.
• Supporting system upgrades, implementations and integrations.
• Working with HR, Finance or Payroll systems.
• Gathering business requirements and translating them into technical solutions.
• Supporting reporting and data quality.

Experience

• We're looking for an experienced systems professional with a proactive and solutions-focused approach. You'll have proven experience managing and developing business systems, alongside strong analytical and problem-solving skills. Comfortable working with both technical and non-technical colleagues, you'll be able to translate business requirements into effective solutions and communicate complex information clearly.
• You will be highly organised, able to manage competing priorities, and committed to delivering excellent service and continuously improving the systems and processes that support the organisation.
• Experience of HR and Finance systems is essential, while knowledge of iTrent, Microsoft Dynamics and Patient Management Systems would also be advantageous.
• Above all, we're looking for someone who shares our commitment to delivering excellent experiences for colleagues and supporting the wider mission of MHM. You'll be collaborative, approachable and curious, with a genuine desire to make things better. You'll take ownership, build strong relationships across teams, and bring a mindset of continuous improvement, helping us ensure our systems and data enable the organisation to deliver the highest quality support to those who need it most.
• To be successful in this role, you should be able to demonstrate experience of:
• Administering and maintaining business-critical systems or enterprise applications.
• Configuring systems, managing users, permissions and workflows.
• Supporting system upgrades, implementations and integrations.
• Working with HR, Finance or Payroll systems.
• Gathering business requirements and translating them into technical solutions.
• Supporting reporting and data quality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Waterside House, Sunderland Enterprise Park, St Catherine's Ct, Sunderland SR5 2TZ

Sunderland

SR5 2TZ

United Kingdom

Employer's website

https://www.mhm.org.uk/