Salesforce Technical Architect (Support Lead/AMS)

Salesforce Technical Architect (Support Lead/AMS) - Contract

Rate: £650 - £680p/d
Location: Hybrid (South East/Bedfordshire) - onsite 1-2x per month
Duration: Initial contract to end of year (strong likelihood of extension/long-term programme)

A major enterprise organisation is seeking a Salesforce Technical Architect (Support Lead/AMS) to join a large-scale Front Office Salesforce environment. This is a senior contract position combining hands-on technical architecture with stakeholder-facing support leadership across a complex multi-cloud Salesforce estate.

This role is ideal for someone who enjoys being the senior escalation point, working closely with business users and product owners, and supporting delivery partners in diagnosing and resolving technical issues across a live enterprise platform.

Key Responsibilities

• Act as the senior technical escalation point for Front Office Salesforce incidents, defects and enhancements.
• Provide technical direction to internal teams and third-party partners (SI/AMS) delivering continuous improvements.
• Investigate and troubleshoot platform issues across configuration and code (Apex, Flows, integrations, etc.).
• Translate business-reported issues into clear technical requirements and actionable work packages.
• Engage directly with stakeholders and product owners, including screen-share sessions to diagnose real-world user issues.
• Support change and release management processes, including technical risk assessment prior to deployment.
• Identify opportunities for optimisation and refactoring to improve performance, scalability and maintainability.
• Contribute to a wider strategy focused on package-based development to enable consistent rollout of Salesforce capabilities across multiple orgs.
• Ensure adherence to technical standards, architectural guardrails and best practices.

Skills & Experience Required

• Strong Salesforce technical background at Architect/Platform Lead/Senior Tech Lead level.
• Hands-on experience across Apex, Flow, LWC, SOQL and Salesforce integration patterns.
• Strong stakeholder engagement skills - able to work directly with non-technical users and translate issues into technical solutions.
• Experience supporting enterprise-scale Salesforce environments with multiple delivery partners (SI/AMS).
• Strong understanding of incident/problem management, defect resolution and live platform support processes.
• Experience across Sales Cloud/Service Cloud strongly preferred.
• Field Service experience is essential (or very strongly preferred depending on depth).

Desirable Experience

• Experience with Marketing Cloud and/or Experience Cloud.
• Exposure to enterprise integration platforms (eg, MuleSoft).
• Experience supporting global rollouts/multi-org Salesforce strategies.
• Strong documentation discipline (LLDs, design decisions, reference architecture).

Please note: This role requires occasional onsite presence (typically 1-2x per month in Bedfordshire and 1-2x per month in the South East).

If this looks like a good fit for you, please apply with an updated CV.