Solutions Engineer - Embedded Platforms
Solutions Engineer - Embedded Platforms (Customer Integration)
Location: Hybrid (remote with circa 2 days per week onsite in Crawley
Salary: £58,000 + benefits
We're working with a growing international technology business that develops high-performance computing platforms used in regulated and Embedded environments.
They are investing in a Customer Integration/Solutions Engineering capability and are looking for someone who enjoys working at the intersection of engineering, product, and customer delivery.
This is not a traditional support role. You'll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms.
The Role
You'll work closely with customers throughout their journey - from early evaluation through to integration and production readiness - ensuring they can adopt the platform quickly and effectively.
You'll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development.
Typical responsibilities include:
- Supporting customers through evaluation, onboarding and integration
- Troubleshooting issues across hardware, OS and software layers
- Reproducing technical issues and coordinating with engineering teams
- Delivering technical workshops, demos and onboarding sessions
- Assisting with OS configuration, system setup and platform optimisation
- Supporting integration of peripherals and external devices
- Creating and improving tools, scripts and example applications
- Contributing to documentation and integration guides
- Feeding back customer insights to improve products and user experience
What We're Looking For
Essential:
- Experience in a customer-facing technical role (eg Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer)
- Strong troubleshooting across Windows and/or Linux environments
- Experience working with Embedded systems, industrial PCs, or hardware/software integration
- Ability to understand and work with APIs, drivers, and system-level configuration
- Some programming experience (eg C, C++, C#, Python or similar)
- Strong communication skills - able to explain complex technical concepts clearly
Desirable:
- Experience in regulated or Embedded environments (eg gaming, payments, kiosks, industrial tech)
- Familiarity with OS imaging, system configuration or provisioning
- Experience integrating peripherals (USB, serial, network devices, etc.)
- Exposure to graphics, Real Time systems, or performance-sensitive applications
If you're interested in a role that combines engineering depth with customer impact, please apply now.