System Administrator - COUPA

Coupa System Administrator

On site 3 days per week, 2 days work from home

Office based in Ipswich, Suffolk

Permanent

Reporting to Coupa Functional Consultant

• Oversee, manage, and optimise a new Coupa environment.
• This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement.
• The ideal candidate has strong hands-on experience with Coupa and a deep understanding of system administration, integrations, and environment management.

REQUIRED EXPERIENCE

• Proven experience as a Coupa System Administrator or similar role.
• Strong practical knowledge of all Coupa modules.
• Hands on experience managing security roles and user provisioning.
• Experience with environment management, solution deployment, and change control processes.
• Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers.
• Good understanding of data management principles, including imports, exports, and data quality controls.
• Experience with Azure Active Directory, security governance, and identity management.
• Exposure to Coupa, Procurement and Finance or related data structures.
• Knowledge of core Coupa modules.
• Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa.
• Familiarity with SQL queries or data analytics for system monitoring and troubleshooting.
• Microsoft or relevant certifications.
• Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
• Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.).

DUTIES

Data Management:

• Administer, configure, and maintain the Coupa platform across production and non-production environments.
• Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system.
• Manage security roles, user access, permissions, and compliance controls within Coupa.
• Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements.
• Monitor system performance, integrations, and data flows to ensure high availability and reliability.
• Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary.
• Support release management, testing cycles, deployment processes, and environment refreshes.
• Maintain documentation for environments, configurations, processes, and system changes.
• Ensure alignment with governance standards, data policies, and best practices.
• Assist with upgrades, patches, and optimisation projects to enhance system capability.

Quality Assurance:

• Ensure that the required quality standards are met.
• Work closely with QA teams to define and implement test plans.
• Oversee the resolution of any issues or bugs identified during testing.

Process Improvement:

• Identify and implement process improvements to enhance product delivery efficiency.
• Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement.
• Stay up to date with industry best practices and integrate them into the delivery process.
• Develop and maintain product documentation, release notes, and technical documentation

Customer Focus:

• Ensure that product delivery aligns with customer needs and expectations.
• Gather and analyse customer feedback to inform future product development.
• Collaborate with customer support teams to address post-launch issues.