System Support and AI Apprentice
We are looking for a motivated, organised, and technically curious individual to join us as a System Support / AI Apprentice. This role will focus on supporting and developing internal systems, while identifying opportunities to improve processes through automation and AI.
Role
Working closely with the Operations Manager and Operations Director, you will gather business requirements and help translate them into practical system and automation solutions.
You will contribute to improving workflows, enhancing data usage, and supporting the development of in-house tools and AI-driven capabilities.
This role is ideal for a self-starter who can take initiative, solve problems, and actively drive improvements through technology.
Key Responsibilities:
- Gather and document business and system requirements from key stakeholders
- Support the development and improvement of internal systems and web-based tools
- Identify and implement automation opportunities to reduce manual processes
- Assist in building AI-driven solutions to support operations and decision-making
- Work with data to analyse trends and improve processes
- Support integration between systems using APIs and data connections
- Develop reports and dashboards (e.g. Excel or similar tools)
- Test, monitor, and improve system performance
- Maintain clear documentation of systems, processes, and changes
- Provide day-to-day system support across the business
About You:
- Highly organised with strong attention to detail
- A proactive self-starter with a strong drive to improve processes
- Strong problem-solving and logical thinking skills
- Interest in AI, automation, and systems development
- Comfortable working with data (Excel essential; any exposure to SQL beneficial)
- Interest in web technologies or scripting (e.g. HTML, JavaScript or similar)
- Able to communicate effectively with both technical and non-technical stakeholders
Training
- Expected Apprenticeship Duration: 12 months + 3 months EPA
Blend of eLearning and classroom (biweekly classes 3 hours each) training based on:
What you will learn:
- How AI can be applied in a business environment, including automation, data processing, and AI assistants
- Automation tools and workflow design to streamline operations
- Working with databases and data (e.g. SQL/MySQL fundamentals)
- Basics of web technologies (e.g. HTML5, CSS3, JavaScript and frameworks such as Bootstrap)
- How systems communicate using APIs (REST-based services)
- Principles of building and improving internal systems (including exposure to technologies such as PHP in a business environment)
- Data governance, security, and ethical use of AI
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- Apprenticeship Standard
- Artificial intelligence (AI) and automation practitioner (level 4)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 23rd June 2026
- Start Date
- Wednesday, 24th June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Reliability
- Maturity
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)