IT Services Analyst (Microsoft)

IT Services Analyst (Microsoft) Permanent Lanarkshire (On-site first role) Posted Mon 27 Apr 26 CVs ASAP Start date May/Jun 26 Meraki Talent’s large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team. The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation. The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation. The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career. Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge.Responsibilities of the IT Services Analyst (Microsoft) - Respond to a variety of IT Service Desk requests - Provide diagnosis and resolution of known issues - Troubleshooting issues according to agreed guidelines, escalating to L2 where required - Monitoring unresolved tickets to ensure resolution - Ensure a high customer satisfaction Background of the IT Services Analyst (Microsoft): - A background in technology support essential - Grounding in Microsoft technologies essential - Strong problem-solving skills - Grounding in hardware, applications and networking handy - Happy to be based primarily on-site in the North Lanarkshire office Is this job for you?  At Meraki, we love recruitment and love words. Is this you?Gordon wants: Microsoft, Support, M365, Networking, Applications Please see our website page headed (eg) ‘Privacy Notice’ for an explanation about how we use information we collect about you’