IT Support Analyst

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits PermanentPosted Date: 01/07/25Start Date: Jul – Sep 26Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving.Responsibilities of the IT Support Analyst:

• Deliver second-line support for desktops, laptops, mobile devices, and core systems, ensuring effective issue resolution for both in-office and remote staff.
• Build, configure, and manage end-user devices, keeping operating systems and business applications up to date and secure.
• Take part in deploying new systems and software, assisting with installation, integration, and user readiness.
• Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines.
• Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team.

Background of the IT Support Analyst:

• Proven IT Support experience (2nd Line) in a law firm or wider professional services environment
• Strong working knowledge of Microsoft technologies including Windows 10, Office suite, Exchange, Active Directory, and mobile device management.
• Exposure to tools like Citrix, iManage, Mimecast or Workshare is advantageous but not essential.
• Clear communicator who can work effectively across departments, manage multiple requests, and escalate where needed.

Is this role for you? At Meraki, we love recruitment and love words. Is this you Rory wants: IT Support, 2nd Line, IT Service Desk, Windows 10, Office