Customer Support/ Component Engineer

Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester

Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support / Component Engineer to lead technical analysis and solve critical engineering challenges .

Your Mission

As a Customer Support / Component Engineer , you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs .

Additionally, you will collaborate with teams across engineering, production, and customer support , driving root cause analysis and proposing effective solutions.

Key Responsibilities

Component Engineering Scope:

• Lead obsolescence resolution , evaluating alternatives and proposing last-time buys (LTB) .
• Ensure counterfeit prevention , including reporting and training initiatives.
• Oversee export control compliance , including component classification and change management.
• Support component selection and validation processes for engineering teams.

In-Service Support:

• Prepare support documentation required by projects.
• Provide technical expertise on legacy products.
• Develop procedures for on-site rework when necessary.

Support to Production:

• Assist production test technicians in troubleshooting product testing challenges.
• Lead root cause analysis and corrective actions to optimise production yield .

Root Cause Analysis & Quality Assurance:

• Inspect and analyse defective products or subcomponents.
• Drive synchronization of root cause analysis activities with engineering and quality teams.
• Participate in customer issue resolution and RMA assessments .

Required Qualifications:

• Bachelor's or Master's degree in Engineering or Science (BA/BS or higher) .
• Experience in customer support, electronics manufacturing or repair , preferably in the Aviation, Space, and Defense (ASD) industry .
• Strong English communication skills (spoken and written).
• Knowledge of digital electronics design and troubleshooting.
• Strong problem solving skills, with route cause analysis.
• Knowledge of Linux operating system, drivers and architecture.

What We Offer

• Flexibility: flexible hours.
• Benefits: life insurance, health insurance, pension fund, travel insurance and discount platform.
• Work Environment: Free coffee, fruit, and onsite parking.
• Growth: Continuous learning, mentorship programs, and challenging projects.
• Compensation: Competitive salary aligned with market standards and bonus.
• Inclusion: An inclusive culture that values your ideas and impact.

Why Mercury Systems?

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure . Our mission is to bring cutting-edge commercial technologies to the tactical edge , enabling our customers to accelerate innovation and gain decision superiority .

Our Culture

At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication . Whether you’re a seasoned expert