Infrastructure manager / IT PM

Meritus are recruiting for a leading Aerospace Business based near Oxford who are looking for a IT Infrastructure Manager with experience as 3rd line support.

INFRASTRUCTURE MANAGER - ONSITE IN OXFORD - £89.63PH - 1 YEAR - SC CLEARANCE ELIGIBLE - ITIL

The IT Support Engineer is responsible for providing technical support to end-users within the
organisation. This role involves troubleshooting hardware and software issues, managing IT systems,
and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the
smooth operation of IT services and contributes to projects that enhance IT systems and security.

Key Duties:

Network and Infrastructure Support:

• Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance proxies and GPO Policies.

Technical Support:

• Provide Level 3 support to end-users for hardware, software, and network-related
• Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
• Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.

IT System Maintenance:

• Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
• Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
• Manage user accounts and access permissions, adhering to company security

User Training and Documentation:

• Provide end-user documentation, training and guidance on IT systems and
• Create and update documentation for common issues, troubleshooting steps, and IT

IT Security and Compliance:

• Ensure that all systems are compliant with internal security policies and GDPR
• Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation's data.

Knowledge and Skills:

• Customer-focused with a positive attitude towards resolving user issues.
• Strong time management and organisational skills, capable of handling multiple tasks
• A proactive approach to identifying and addressing IT issues before they escalate.
• Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
• Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
• Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support

Education, Qualifications, Experience:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
• Extensive experience in an IT support role.
• Experience troubleshooting both hardware and software issues on Windows (and possibly
  macOS) systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server
• Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint)
• Strong Working Knowledge of Firewalls and Routing
• Solid Knowledge of Networking and IP Network
• Knowledge and Experience of Cisco Network Equipment configuration.

Work Environment:

• This role is primarily office-based but may involve occasional travel to support remote sites
  across the UK.
• Regular working hours, with occasional out-of-hours support required for system upgrades or
  emergency incidents.