Senior Digital Solutions Delivery Engineer – Digital Solutions
Job summary
There is an opportunity to join the Digital Systems Team as a Senior Digital Solutions Delivery Engineer.
This is a key role in providing the overall day to day and operational management of clinical systems that the team support. The role encompasses providing leadership on system interfaces and front end support to ensure systems are operational with minimal interruption. The Senior Digital Solutions Delivery Engineer will ensure that staff members have the appropriate training to enable them to work autonomously. This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post.
Please note, this job description is pending AfC approval.
Main duties of the job
This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers.
Developing services aligned with the needs of the business and its customers through proactively managing the relationship with all parties to create and maintain a client focused service across the Mid Mersey Digital Alliance partners.
You will be responsible for high quality output and development of detailed plans ensuring that technical changes are delivered to time and cost budgets.
Working for your organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 600,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description
Job responsibilities
- To be the lead technical design authority for current and future digital interfaces in line with the Trust strategy and with those NHS partners in the surrounding area.
- Update own professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
- To participate in internal or external auditing of digital systems.
- To facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
- Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
- Research, investigate and recommend new technologies which could be used to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure all ICT procurement is undertaken strategically.
- Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
- Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
- Provide technical expertise for project managers and assist in the development of project plans and control deployment.
- Provide technical expertise at service review meetings.
- Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
- Participate in resolution of high severity or major incidents through decision making and activity sign off.
- Maintain Digital Solutions documentation.
- Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
- Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
- Maintaining clinical workflows across multiple digital systems using various open integration standards.
- Identify and manage risk understanding potential effect to business impact on internal and external reporting.
- Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
- To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
- To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
- To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
- Responsible for all operational day to day management of Data Services Team.
- Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
- To oversee the design and content of all supporting documentation that will be made available to users.
- To plan the workload of the team, with set timescales for delivery of each work package.
- To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
- To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
- To investigate new technology that is available that can enhance electronic reporting provision.
- To optimise the use of existing tools that are available, and revise processes if improvements can be made.
- Ensure all new information outputs are quality assured by representatives from all relevant parties.
- To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
- To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
- To undertake additional ad-hoc duties as appropriate.
- To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
- The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.
Person Specification
Qualifications
- Post Graduate degree or equivalent experience
- Integration Qualifications
- Relevant Degree
- ITIL qualification
- Microsoft Certified Systems Engineer
- Prince 2 Project Management
Knowledge & Experience
- Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/interfaces and networks
- Extensive knowledge and experience of managing teams of technical staff in an ICT department or similar
- Ability to demonstrate success in managing large complex ICT environments
- Extensive experience of negotiating with suppliers and third parties at all levels
Skills
- Strong Communication and Presentation skills
- Substantial technical ability and knowledge concerning ICT infrastructure and clinical systems
- Ability to produce clear and comprehensive written reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Jubilee Court
Academy Site, Waterside
St Helens
WA9 1TT
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/