Switchboard Team Leader

Job summary

To organise, develop and improve Telecommunications Services throughout the Trust

Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.

Provide advice to service users to ensure that they obtain the maximum support from the service.

Co-ordinate and maintain all activity records and fulfil routine administrative duties.

Ensure efficient, cost-effective management of all Telecommunication services.

Please note, Job Description and Person Specification are subject to AfC approval.

Main duties of the job

KEY DUTIES

Organise and plan own work routine.

Ensuring service is covered 24/7, staff rotas are covered.

Liaison with relevant suppliers of communication equipment for maintenance purposes.

Assist with the testing of fall-back equipment and associated procedures.

Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.

Maintain and monitor all on-site Ascoms, long range pagers and mobile telephony and keep an up-to-date register of all holders.

Input information into the computer systems as required.

Involvement in the review of departmental work instructions and procedures.

Work with the Accommodation department to enable a smooth changeover of tenants within the residential accommodation and assist with day-to-day problems.

To cover switchboard duties in times of need (24hr service).

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme