Technical Incident/Escalations Engineer

Working for an expanding MSP you will deal with escalations and incidents, investigating and troubleshooting more complex technical issues and ensuring timely and effective resolution of incidents while maintaining excellent communication with stakeholders. You will have exceptional interpersonal skills and be able to deal with stakeholders at all levels

You will have a detailed IT Support or Service Desk background and being used to picking up incidents and issues from 1st line support team, with strong troubleshooting skills across Windows Server, Active Directory, networking fundamentals, and cloud platforms (Microsoft 365/Azure).

You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s

Holding CompTIA Security, Microsoft Azure Fundamentals / Administrator and ITIL Foundation status/accreditation would be an advantage.

This role will be based in Maidenhead, Berks with occasional hybrid work and travel.

A starting salary of up to £42,000 plus benefits is on offer.