Product Support Specialist

Product Support Specialist

London - Hybrid

Up to £40,000 + Benefits

Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing second-line support, analysing issues, and helping users adopt the products confidently and effectively.

You'll work hands-on with configuration, user workflows, and system testing, triaging complex issues, validating fixes, and supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements.

Key Responsibilities:

• Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process.
• Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption.
• Triage and analyse incidents, distinguishing between user error, process deviation, and system defects.
• Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture.
• Create and maintain knowledge articles, user guides, and training materials to support consistent system use.

Required Skills/Experience:

• Proven experience in application, product, or system support (ideally within enterprise or SaaS environments).
• Strong understanding of system configuration, workflows, and integration points.
• Confident in diagnosing and resolving complex technical or process-related issues.
• Skilled in testing and validation - including test planning, execution, and issue tracking.
• Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly.

Please note: The employer cannot offer sponsorship and can only accept candidates with the right to work in the UK.

RSG Plc is acting as an Employment Agency in relation to this vacancy.