Principal Support Analyst - Azure

Principal Support Analyst - Azure
35k to £37k

UK Security Clearance Required (or eligibility)

Mostly remote, with some site/head office visits

We're looking for a Principal Azure Support Analyst to join Methods, a £100M+ IT Services Consultancy delivering transformation for UK public sector organisations. This is a senior technical role providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments.

What you'll do:

• Act as a senior escalation point for complex Azure and infrastructure incidents

• Support design, deployment & maintenance of Azure IaaS & PaaS solutions

• Mentor 1st to 3rd line engineers and share technical knowledge

• Monitor, maintain, and optimise customer Azure environments

• Contribute to root cause analysis & continuous service improvements

What you'll bring:

• Strong Microsoft Azure experience (VMs, Networking, Storage, Azure AD, Backup, Site Recovery)

• Experience with IaC (ARM, Bicep, or Terraform), PowerShell & Azure CLI

• Background in MSP or enterprise IT support, comfortable with SLAs/escalations

• Excellent communication skills & collaborative mindset

• Microsoft Azure Administrator (or similar) + ITIL Foundation preferred

• SC Clearance (or eligibility to obtain)

Why join Methods?

• Flexible hybrid working & collaborative culture

• Microsoft certification programs & online training (Pluralsight)

• 25 days holiday + option to buy 5 extra

• Private medical insurance (incl. family), pension, life assurance