Service Asset and Configuration Management (SACM) Lead - Gov - Outside IR35

Role Description

Methods are currently recruiting for a SACM Lead apart of a piece of Government work.

The role will focus on aligning SACM with the wider organisations IT Strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities.

Candidates must have a strong track record of performing as SACM Lead, ideally with a proven knowledge and understanding of how to align with ITIL processes and best practice.

Process Management & Improvement:

• Developing and maintaining SACM policies, processes, templates, standards, and documentation.

• Embedding SACM requirements within other key service management and operational processes.

• Creating and evolving a prioritised SACM roadmap aligned to an organisation's IT service management strategy.

• Working with an IT Service Management toolset, identify and drive improvements in data quality, integration, automation, and reporting.

CMDB & Asset Management:

• Maintaining a healthy, accurate, and precise CMDB and Asset Register within ServiceNow.

• Defining data quality standards for CIs and assets, including completeness and timeliness.

• Coordinating automated discovery outcomes with manual updates and reconciliation.

• Supporting life cycle tracking from procurement to decommissioning.

• Align and promote the Common Services Data Model?

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

Experience of working in a high-pressured environment

ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)

Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis

Supplier management experience

Experience in case management toolsets - preferably ServiceNow

Excellent working knowledge of Microsoft Office - particularly Excel

Proven experience in communicating with a variety of stakeholders at different levels

Strong Team working skills

Self-starter and proactively self-managing, consistently identifying opportunities for improvement and driving process enhancements without needing direction.

Strong inter-personal skills

Good communication and negotiation skills

Experience of building strong working relationships with a variety of stakeholders.

Demonstrable experience embedding Configuration Management into a formal governance structure, working across multiple stakeholder groups to ensure decisions are agreed, owned, and enforced through the correct governance forum.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.