Service Designer - Gov - GDS - Hybrid
Service Designer - Gov - GDS - Hybrid
Methods are currently looking for a number of SD for a Gov Service.
Your responsibilities will include:
- Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
- Running workshops to solve problems, explore solutions, and formulate ideas
- Designing user journeys and artifacts such as service blueprints
- Building prototypes to test solutions and ideas
- Understanding, interpreting, and communicating user needs
- Making sure that user needs are at the core of product development
- Talking about digital products and the GDS Service Standard in a way that people understand
- Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
- Experience helping the user-centered design team to work effectively together
- Service design techniques, for example blueprinting, future blueprinting, rapid ideation
- Presenting and influencing decision makers
- Planning and running workshops with stakeholders, end users and/or front line service providers
- Leveraging metrics and user feedback to define and refine services
Skills that would also be useful in this role include:
- Working in an agile environment
- Experience advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
- The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
- Distilling and visualising complex information simply
- Experienced in using Sketch, Figma, Invision or similar design tools
This role is hybrid - Remote with adhoc travel to northern hubs - Manchester,Sheffield, Leeds, Newcastle, Blackpool, Birmingham
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.