Senior Content Designer

Senior Content Designer - Permanent, Full-time opportunity (37.5 hours per week)

Location: Farringdon, London

Salary: £63,801 - £67,158
This role is suitable for hybrid working

About Us: Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role: As the sole Content Designer in the organisation, you’ll take the lead in identifying our users' content needs and delivering accessible, user-friendly content for our digital products. You’ll advocate for the user by championing plain language and accessibility, and conduct research and testing sessions to make evidence-based decisions.

You’ll work directly with internal senior stakeholders from various departments to gather requirements and translate complex information into clear, concise, user-centred content that meets business goals.

You’ll lead on the content governance process, defining workflows and roles/responsibilities for how content is created, reviewed and published across the business. This will involve supporting colleagues to create better content by providing templates and reusable content patterns, and holding workshops and training sessions.

What you'll need to succeed

• 2+ years’ experience in Content Design
• Excellent writing skills and a strong understanding of digital content design principles to consistently deliver accessible content that improves user experience and meets business goals
• Familiar with content design metrics and tools, and experience analysing data and conducting research and testing sessions to discover insights and evaluate content
• Develop a robust content governance process to improve how content is created and maintained across the organisation
• A diplomatic and collaborative approach to educate and train stakeholders on best practice for writing for the web, advise on appropriate content formats and challenge anything that’s inaccessible or not user-friendly
• Able to manage your time effectively, balancing quick turnarounds with longer-term projects
• Experience with design and collaboration tools (e.g. Figma, Jira, Confluence, Wordpress or a similar CMS)
• The ability to build trusted relationships across departments to be seen as the go-to expert in content design

Key Dates: first-round interviews will be scheduled from week commencing Monday 14 July

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.