1st Line Service Desk Analyst
1st Line Service Desk Analyst
Basingstoke (Hybrid - 3 days on-site)
£27,000 - £32,000
Tired of being treated like a ticket-closing machine?
What if you could work with modern M365 tools that don't fight you, finish what you start, and have a manager who actually supports your development?
You'll support a growing network of companies with a proper tech stack - Intune, Autopilot, M365. Real technology you'll want on your CV. Three days on-site in Basingstoke means you'll build genuine relationships with users. Two days from home without the guilt.
Your role
1st Line and 2nd Line support - phone, email, tickets. But you'll actually have the tools to fix things properly. Provision devices using Intune and Autopilot. Troubleshoot M365 and Windows issues remotely. Escalate complex problems without being made to feel incompetent. Keep documentation current. Get involved in project rollouts when things get interesting.
You'll work with staff who need IT to just work. Clear communication beats technical jargon.
What you'll need
At least a year in service desk or technical support. You should be confident with:
- Windows 10/11 troubleshooting without needing to Google every error
- Microsoft 365 - Outlook, Teams, SharePoint, OneDrive
- Remote management tools and ticketing systems
- Explaining technical problems to non-technical people without making them feel stupid
Bonus points if you have:
- Experience supporting multiple sites
- Hands-on time with Intune and Autopilot
- Basic networking knowledge
- CompTIA A+ or Microsoft 365 certifications
Why this might be right for you
If you're stuck in a role where you're just a number, this is your chance to actually matter. Work with current Microsoft technology. Learn Intune properly. Build real skills instead of just resetting passwords. The team is small enough that your contribution will be visible.
What next
Ready to move beyond being a cog in a machine? Then please forward your CV to bob . bath@ mexasolutions . com