1st Line Service Desk Analyst

1st Line Engineer - Be the first call. Keep business moving.

£24,000 - £28,000 | Fareham | IT Service Provider

You’re the person who jumps in when the printer jams, Outlook crashes, or someone’s “just one click” broke the whole thing.

You're confident handling first-line issues, you know your way around Microsoft 365, and you’re always ready to help with the patience, professionalism, and problem-solving mindset that makes a real difference to users.

This is your opportunity to join a well-respected IT Service Provider in Fareham, supporting a wide range of external customers across a mix of tech environments. It’s a great step if you’re looking to deepen your knowledge, build hands-on experience, and grow your IT career in a fast-paced, customer-focused team.

What’s in it for you?

• Salary: £24,000 - £28,000
• Location: Fareham - full-time, office-based
• Tech Variety: Support Microsoft 365, Windows Server, networking, VoIP, virtual environments and more
• Team Environment: Join a collaborative, close-knit service desk that supports each other and gets the job done
• Career Growth: Develop your skills with guidance from senior engineers and exposure to modern technologies

What you’ll be doing:

• Acting as the first point of contact for customer tickets via phone, email, and remote tools
• Diagnosing and resolving 1st line IT issues across desktop, server, and cloud environments
• Supporting M365 applications, Windows 10/11, networking, and remote access setups
• Logging and managing tickets through to resolution or escalating where needed
• Helping project engineers with hardware prep for deployments
• Updating the asset register, logging time, and keeping records up to date
• Providing top-level customer service calm, helpful, and clear communication every time

What you’ll bring to the table:

• Some commercial experience in an IT support role, or strong technical foundations from training
• Confidence supporting Microsoft 365, Windows OS, and basic networking
• Good problem-solving skills and a curious mindset
• Clear communicator, able to speak with users in plain English, not just tech jargon
• Self-starter attitude, organised, proactive, and reliable
• Bonus points for experience with VoIP, VPNs, or virtualisation (e.g. Hyper-V or VMware)

If you’re looking for a role where you can build your confidence, sharpen your skills, and work with a supportive team, this could be your perfect next step.

Ready to get started?

Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.