2nd Line Service Desk Analyst

2nd Line Service Desk Analyst

£28,000 - £34,000 | Fareham | IT Managed Service Provider

You’re the one people go to when 1st line hits a wall.

You’ve got the experience, the confidence, and the tech know-how to take ownership of tougher support tickets, solving problems properly, not just patching over them. And you’re ready for a role where you can bring your skills to the table and work with a variety of customers, technologies, and challenges.

This is your opportunity to join a growing MSP in Fareham, delivering high-quality 2nd line support to a wide range of external customers. It’s hands-on, varied, and ideal if you’re looking to grow into more project or 3rd line or project delivery work over time.

What’s in it for you?

  • Salary: £28,000 - £34,000
  • Location: Fareham: full-time, office-based
  • Tech Variety: Work across multiple environments and industries, supporting M365, Windows Server, VMware, networking, and more
  • Team Culture: Tight-knit service desk where you’ll be supported, challenged, and valued
  • Career Growth: Exposure to 3rd line engineers and project work, great if you’re looking to step up

What you’ll be doing:

  • Acting as the escalation point for 1st line, resolving more complex support tickets across infrastructure and end-user tech
  • Supporting external customers remotely (and occasionally on-site if needed)
  • Working across Microsoft 365, Windows Server, AD, Exchange, and virtualisation platforms
  • Troubleshooting light networking issues, switches, firewalls, DNS, DHCP
  • Logging, managing, and owning tickets from start to resolution
  • Helping to keep documentation up to date and contributing to continuous service improvement

What you’ll bring to the table:

  • Proven experience in a 2nd line IT support role, ideally in an MSP or multi-customer environment
  • Strong knowledge of Microsoft tech: Windows 10/11, M365, Windows Server, Active Directory
  • Some hands-on experience with VMware or similar virtualisation platforms
  • A solid understanding of basic networking – enough to troubleshoot when things go wrong
  • Great communication skills - clear, confident, and customer-focused
  • A proactive mindset - someone who takes ownership and wants to keep learning

This is a great next move if you’re looking to own more, fix deeper, and build your skillset in a fast-moving MSP environment.

Ready to level up?

Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

Company
Mexa Solutions LTD
Location
Fareham, Hampshire, England, United Kingdom
Employment Type
Full-Time
Salary
£28,000 - £34,000 per annum
Posted
Company
Mexa Solutions LTD
Location
Fareham, Hampshire, England, United Kingdom
Employment Type
Full-Time
Salary
£28,000 - £34,000 per annum
Posted