Contact Centre - Solutions Consultant

Solutions Consultant - Contact Centre

£80,000 – £85,000

Portsmouth Office (hybrid working: office & home)

Your new role..

This is your chance to take on a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients.

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration.

As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes.

The organisation..

You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work across highly regulated industries, designing and delivering complex contact centre environments.

With a collaborative culture, you’ll be supported by technical peers, project managers and client stakeholders – but still have the freedom to take ownership of your solutions from discovery through to delivery.

What you’ll bring..

You’ve got a strong background in Telecoms / VoIP engineering and have already delivered multiple contact centre implementations. You’re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences.

• Strong telecoms/VoIP skills.
• Worked with Contact centre environments.
• Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms.
• Strong SIP, PSTN, SBCs, and IP telephony knowledge.
• CRM and enterprise system integrations via APIs/web services.

What’s next..

Don’t worry if your CV isn’t fully polished – let’s have a chat.

Click apply or send your CV to: simon . bath @ mexasolutions . com where I’ll review every application personally. No AI in my process.