IT Support Desk Agent
IT Support Desk Agent (1st and 2nd Line)
£35,000 to £40,000 basic
Fareham: 4 days onsite, 1 day from home
Permanent | Full-time
The opportunity...
This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.
You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.
What you’ll do
- Handle support tickets via phone/email/chat (triage through to resolution)
- Troubleshoot hardware, software, and basic network issues
- Support web-based applications and secure portals
- Administer users, permissions and access (Windows/Linux)
- Maintain accurate ticket notes, documentation and knowledge articles
- Escalate complex issues and work closely with wider IT teams
What you’ll bring
- 2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support
- Good Windows and Linux support skills
- Web application support experience
- SFTP knowledge
- Network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong communication and customer service mindset
- Awareness of cybersecurity and data protection basics
What’s next?
To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com
I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.