Service Management Consultant

Opportunity to shape how Service Management works within this organisation...

Service Management Consultant

£70 – 85k basic

Hybrid – London

Your new opportunity....

Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world.

As the Service Management Consultant, you’ll:

• Lead and mature Major Incident, Problem, Change, and Release Management.
• Be front-facing with customers, running workshops and strengthening their confidence in our services.
• Support and develop the existing service desk team (no direct reports initially, but plenty of influence).

Your new organisation...

An award-winning applied-innovation business and a top-tier partner of the world’s leading cloud, AI, and data platforms. That means working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations.

What you’ll bring...

• Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment.
• Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver.
• Experience in improving service management maturity in an organisation where processes, behaviours and governance are still developing.

What’s in it for you?

Salary for this role is £70 – 85k depending on experience. It’s hybrid, with 2 days a week in central London and some occasional travel to client site.

Other benefits include private medical insurance, life assurance, income protection, 25 days holiday (+ bank holidays), benefits platform and more.

What’s next?

For a confidential chat and some more info, please click Apply or email dominic . buck @ mexasolutions . com