Practice Manager

Job description

Job responsibilities

Support the partners with strategic planning with project planning andIdentify efficiencies and new business opportunities

Ensure all contracts and service agreements are prepared and signed as agreed by the partners.Monitor the implementation of all contracts and service agreements

Management responsibility for the requirements of the Care Quality Commission to include accurate recording of the practice and partners on the CQC register and an accurate Statement of Purpose.

Compliance with CQC requirements.

Complaints Manager for all complaints and investigations.

Ensure that the practice is staffed and resourced within the budget by people with appropriate skills, experience and commitment to provide the professional, technical, administrative and inter-personal expertise needed.

Ensure HR and training policies are up to date.

Develop the communications structure in the Practice so that all meetings have an identified purpose, feed into each other, and function effectively.

Ensure the effective recruitment, selection and induction of new staff.Provide clear and up-to-date contracts of employment, employment policies and procedures, and staff handbook in line with good employment practice.

Manage performance and ensure appropriate supervision of staff.

Ensure optimum staffing levels .Develop teamwork, ensuring well-run regular staff meetings and organising away-days and social functions.

Continue to run the existing effective staff appraisal scheme.Ensure the personal development and training of all staff.

Deal with grievances and disciplinary matters as may be required in conjunction with the partners.

Maintain proper personnel and attendance records.

Ensure that all statutory requirements are fulfilled and adopt changes as and when they occur.

Ensure confidentiality is maintained at all times and encourage the professionalism of all staff.

Ensure efficient working methods and best use of resources.

Ensure all income-generating opportunities are explored and maximised.

Management of Information Technology systems:

Ensure the effective management of information within the practice and with outside agencies.

Ensure the functioning and best use of the practices clinical computer system.

Ensure that appropriate computer searches, audits and reports are carried out.

Ensure the training of all personnel and users of the practice IT systems.

Ensure maintenance of hardware and replacements as required.

Lead on IT crisis prevention and develop systems to protect security of data.

Ensure policies against the misuse of the Internet and emails.

Prepare business case for future changes or developments and explore all relevant avenues of funding.

Explore further development of practice website, on-line appointments and prescribing systems.

Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report.

Annual IG Toolkit compliance and submission.

Management of partnership issues:

Provide support to the partners and the partnership to ensure excellent team-working and a sound legal framework.

Ensure effective meetings with clear agendas, minutes and action plans.

Provide management advice and information to the Partner in order for her to make decisions about the running of the practice.

Advise the Partner regarding the best use of clinical resources and seek innovative ways of managing the clinical workload.

Ensure decision-making relating to the partnership is documented.

Ensure medical indemnity for all clinicians is up-to-date

Management of operational systems:

Ensure the effective and efficient working systems and operational systems within the practice.

Review and ensure that all operational systems, including the appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc. function at an optimum level at all times.

Ensure systems under the Quality and Outcome Framework (organisational and clinical) and enhanced services operate at optimum levels to achieve the highest targets possible

Management of premises, equipment and stock

Advise the practice in making full and effective use of its current premises, equipment and stock.

Liaise with NHS Property Services regarding rent and service charges.Ensure maintenance, decorating and cleaning of premises is effectively carried out.Ensure appropriate insurance of premises, equipment and stock.Ensure security measures of premises and personnel, including intruder alarms, fire alarms and panic buttons. Be prepared to respond to out of hours alarm calls.

Ensure adherence to health and safety and fire procedures throughout the practice and relevant training and updates are undertaken as required by all practice staff.

Ensure CQC compliance through risk assessments.

Patient Services:

Develop services which best serve the needs of the practices patient population.

Manage the Patient Participation Group.

Ensure health promotion campaigns targeted to relevant groups.

Develop child and family-friendly policies.

Carry out and reviewing patient satisfaction surveys.

Manage patient complaints, either informal or formal, using the practices in-house complaints procedure.

Ensure significant event audits and learning plans.

Ensure patient information is up-to-date and available, such as the patient leaflet and web site.

Manage own time effectively, plan and meet personal and practice targets. Ensures own personal development through reflection and feedback from partners and colleagues. Ensure that personal continuing training needs are identified and being met.

Any other duties that may arise appropriate to the manager of a general practice.

Person Specification

Experience

• Experience of working in GP practice and Primary care would be essential
• Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mexborough Health Centre

Address

Adwick Road

Mexborough

S64 0BY

United Kingdom

Employer's website

https://www.mexboroughhealthcentre.nhs.uk/