Account Manager

Founding Account Manager

This role is an exciting opportunity at a growing start-up in the Insurtech space. At a company set-up by a proven founder, backed by YC. Hot off a recently successful seed funding round.

Looking for someone with a grind mentality, with grit and determination. Who lives and breathes business and would be fully committed to the start-up environment.

Fast promoters who not only recognise talent, drive and success – but reward it.

The Role

As the first Customer Success hire, you'll own the full client lifecycle — from onboarding through to renewal and expansion — working directly alongside the CEO as the internal champion for every account.

• Take complete ownership of onboarding: build the plan, drive the timeline, and deliver a smooth go-live

• Act as the glue between Ops, Claims, and Product — removing blockers quickly and keeping clients confident throughout

• Set and maintain the account rhythm: success plans, SLAs, escalation paths, and regular executive-level updates

• Stay ahead of risk, handle escalations with calm and clarity, and turn happy clients into long-term partners and references

• Identify and pursue expansion opportunities across new programs, regions, lines of business, and volume growth

• Build what you learn into scalable playbooks, templates, and processes that the team can grow with