Contact Centre Manager

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery.

Client Details

This is an exciting opportunity to join a medium-sized organisation within the technology and telecoms sector. The company is focused on delivering innovative solutions and maintaining high standards in customer service.

Description

• Manage day-to-day operations of the contact centre to ensure smooth workflows.
• Lead, coach, and develop a team to achieve key performance indicators.
• Implement strategies to enhance customer satisfaction and service quality.
• Monitor and analyse performance metrics to identify areas for improvement.
• Collaborate with other departments to address customer needs effectively.
• Handle escalated customer issues and provide resolutions promptly.
• Maintain up-to-date knowledge of industry trends and best practices.
• Ensure compliance with company policies and regulatory requirements.

Profile

A successful Contact Centre Manager should have:

• Proven leadership experience in a contact centre or customer service environment.
• Strong understanding of the technology and telecoms industry.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make informed decisions to improve performance.
• Proficiency in using customer service management tools and systems.
• A proactive approach to problem-solving and team management.

Job Offer

• Competitive salary ranging from £38,000 to £45,000 per annum.
• Permanent position based in Reading.
• Opportunities to work within a thriving technology and telecoms company.
• Collaborative and professional work environment.

If you are ready to take the next step in your career as a Contact Centre Manager, we encourage you to apply today!