Core Software Assistant (Fully Remote)

Fully remote role sits within a central systems team, supporting the day-to-day operation and continuous improvement of Practice Management and Document Management processes through ticket support, data cleansing, reporting, templates, training and process documentation.

Client Details

The client is a UK-wide professional services business with a central systems team responsible for supporting and improving core Practice Management and Document Management processes.

Description

You will be responsible for:

• Provide day-to-day support for Practice Management and Document Management system queries
• Assist with ticket support, troubleshooting and resolving user issues across the business.
• Support the creation, documentation and improvement of standard processes.
• Help deliver training and induction sessions for new and existing users.
• Assist with data cleansing, data quality checks and KPI alert reviews.
• Support reporting activity, including creating or adapting system reports.
• Help create, update and upload document and billing templates.
• Support month-end system processes, disbursement imports and database-related tasks.
• Monitor adherence to agreed processes and work with users to resolve issues.
• Contribute to wider improvement projects, including system integrations and acquisition-related activity where required.

Profile

The successful candidate will have:

• Experience within accountancy practice, professional services, or financial services environment.
• Strong Excel skills and confidence working with data.
• The ability to learn new systems and processes quickly.
• Excellent attention to detail, particularly around data quality and process accuracy.
• Strong written and verbal communication skills.
• A logical, curious and improvement-focused mindset.
• The confidence to support users, answer queries and explain processes clearly.
• The ability to work independently in a fully remote environment with minimal supervision.
• A proactive, self-motivated approach and willingness to get involved in wider team projects.
• An interest in systems, process improvement, training and business support.

Job Offer

What's on offer?

• Fully remote position - work from anywhere in the UK.
• Competitive salary ranging from £25,000 to £30,000 per annum.
• A permanent position within a growing technology department.
• An opportunity to work in the professional services industry.
• A supportive environment focused on skill development.
• Potential for career progression within the organisation.

If you are ready to take on this exciting role as a Core Software Assistant, we encourage you to apply today!